Frequently Asked Questions

We offer competitive pricing that varies based on unit type, rental duration, and location. Contact us at (845) 751-2418 or email lightuprenttogo@gmail.com for a free custom quote tailored to your specific needs!

For porta potties, your rental includes everything: delivery, pickup, weekly servicing, toilet paper, soap, paper towels, and odor control. Restroom trailers include all amenities plus a transport fee based on location - no hidden fees!

Of course! We'll happily provide quotes for various options - from standard porta potties to luxury trailers. Many customers find it helpful to compare a few scenarios to find the perfect balance of comfort and budget.

We work hard to keep our everyday pricing competitive and affordable for everyone. While we can't offer many discounts, we do have special rates for long-term rentals and may be able to help with pricing for larger orders - just ask!

Luxury trailers cost more because they're completely different experiences - think flushing toilets, running water sinks, mirrors, lighting, and climate control versus the basic functionality of standard units. We'll provide exact pricing for both, and many customers find the upgrade worthwhile when they see how luxury trailers can actually enhance their event atmosphere.

We offer flexible rental periods to match your needs - from single-day events to long-term construction projects. Longer rentals are usually more cost-effective on a per-day basis, so contact us with your timeline for custom pricing.

Delivery and pickup are completely free for porta potty rentals! (Luxury restroom trailers have a transport fee based on distance, which we'll clearly specify in your quote.)

Any additional equipment like generators or extra handwashing stations will be itemized in your quote. We believe in transparent pricing with no surprises!

We accept credit cards, ACH transfers, bank transfers, and QuickPay for your convenience. First month's payment is required upfront, and we keep a card on file for any ongoing charges.

We believe in transparent pricing! The only additions to your porta potty quote are sales tax, while restroom trailers also include a clearly stated transport fee - no surprise charges.

Many customers book months or even a year ahead, especially for peak season (May-October) and popular wedding dates. While we can sometimes accommodate last-minute requests, booking early ensures the best selection of units - particularly for luxury trailers. That said, always call even for last-minute needs - we'll do our best to accommodate!

Call us at (845) 751-2418 or email lightuprenttogo@gmail.com with your date and we'll check availability immediately. If your first choice isn't available, we often have great alternatives!

It's simple: we'll send an estimate, then you provide a signed copy, photo ID, payment, and credit card for our files. The whole process takes just minutes and then you're all set!

We understand plans change! You can cancel or reschedule at no cost with 24 hours notice - we'd rather be flexible than create stress over unexpected changes.

Yes, you can modify your order up to 24 hours before delivery! We understand that guest lists often change, and we're happy to add or adjust units based on availability - just give us a call.

We require the first month's payment upfront to secure your reservation - this guarantees your units for your event date. For longer rentals, subsequent months are billed to your card on file.

Summer is definitely busy season (May-October), especially for luxury trailers and holiday weekends. Don't assume we're full though - call and check, as we maintain a large inventory to serve our customers.

Planning ahead is smart, especially for popular wedding dates! Contact us to discuss long-term advance reservations and lock in your date.

We'll coordinate with you to deliver units 1-2 days before your event and pick them up 1-2 days after. Our professional crew handles everything - just show them where you'd like the units placed!

While we can't guarantee exact times, we accommodate preferred windows when possible and our dispatch team will contact you with a delivery window. Need morning delivery or afternoon to avoid an event? Just let us know when booking.

We serve all of Rockland, Orange, and Sullivan Counties for porta potties, and go even further for luxury trailers - including NYC and Central Jersey! Call (845) 751-2418 with your location and we'll confirm our delivery options.

Porta potty delivery is always free within our service area! Luxury trailers have a transport fee based on distance, which we'll clearly state in your quote.

Absolutely! Our experienced crews are skilled at placing units exactly where you need them. Just mark the spot or give us clear instructions.

Units must be placed within 50 feet of the road with clear access for our service trucks - no gates, fences, or doors blocking the path. If placing inside a fenced area, ensure the opening is wide enough for both the unit and its door to swing open fully, and please keep vehicles or other obstacles clear of the access route.

Many events happen on weekends, and we work to accommodate your schedule. Let us know your needs when booking and we'll coordinate appropriately.

Pickup is automatically scheduled when you book - one less thing to worry about! If you need to adjust the timing, just give us a call.

Our fleet includes standard porta potties, flushable units, ADA-compliant units, luxury restroom trailers in multiple sizes, shower trailers, and handwashing stations. We'll help you choose the perfect combination for your event and budget!

Standard units are clean and functional, perfect for casual events and job sites. Flushable units have a foot-pump flush mechanism that rinses waste away for a more home-like experience. At the end of the day though, both are still porta potties - for a truly upgraded experience with running water, mirrors, lighting, and elegant interiors, opt for our restroom trailers!

Each standard porta potty serves up to 10 guests, while luxury trailer capacity depends on event duration and type. Our Customer Service team can help calculate the right number of facilities based on your specific event details.

Yes! We offer ADA-compliant porta potties that are not only wheelchair accessible but also family-friendly for strollers and easier for elderly guests to use. We recommend including at least one ADA unit for every public event to ensure all your guests are comfortable.

Our trailers create a hotel-like luxury experience with separate private stalls, flushing toilets, sinks, vanity mirrors, climate control, modern amenities, and tasteful décor. Many trailers also feature separate men's and women's sections with their own entrances - your guests will be impressed by the comfort and elegance!

We offer various sizes from intimate 2-stall units to larger configurations for major events. We'll help you select the right size based on your guest count and event style.

Censored LED lighting is available for porta potties at no extra charge - just request it when booking! All luxury trailers come with built-in lighting systems.

All units come stocked with toilet paper, soap, and paper towels as standard. Luxury trailers often include extras like hand lotion and premium finishes.

Yes! Contact us and we'll email photos of the specific units you're considering. Seeing our well-maintained fleet helps you visualize how they'll look at your event and make confident decisions.

Yes! We offer stylish freestanding sinks for events, and rugged dual-station sinks designed for high-traffic work sites. Both feature hands-free water and soap dispensing, and come fully stocked with supplies.

Yes! Our luxury restroom trailers feature year-round comfort with built-in AC and heating systems to keep guests comfortable in any weather.

Standard porta potties need about 4x4 feet of level ground (the unit itself is 2.5 feet wide), while ADA units are slightly larger and require more clearance for wheelchair access. Remember to allow extra space for foot traffic and door swing - we'll help you plan optimal placement that ensures easy access for guests and service trucks.

Standard porta potties need nothing - completely self-contained! Luxury trailers need a garden hose and standard 110V outlets (add one outlet for winter events with heated hoses).

All units have water tanks (luxury trailers hold 300 gallons), and we offer generators for power needs. We'll help you find solutions for any venue!

Our units work on grass, gravel, asphalt, concrete, and more! Slight slopes are usually fine, and we have solutions for trickier spots.

Standard hose lengths (50-100 feet) usually reach just fine! We'll help plan placement that balances guest access with utility connections.

Our professional crews handle everything - positioning, leveling, and connecting utilities as needed. You just show us where you want the units!

Setup takes just a few minutes per unit - our experienced crews work quickly and efficiently! We'll provide more specific time estimates when booking so you can plan accordingly.

Standard porta potties don't need any connections at all - they're completely self-contained! Flushable porta potties also don't require hookups, using their built-in freshwater tank and foot-pump system. Luxury restroom trailers need a garden hose and electrical outlets for full operation, though their 300-gallon tanks allow temporary use without connections.

Having someone on-site helps ensure perfect placement of your portable restrooms, but we can work with detailed instructions or venue staff if needed. We'll discuss the best arrangement when you book.

The general rule is one unit per 10 guests, but we'll help you calculate based on event duration, alcohol service, and other factors. Many events benefit from a mix of standard and luxury options!

The general rule is one unit per 10 guests, but we'll help you calculate based on event duration, alcohol service, and other factors. Many events benefit from a mix of standard and luxury options!

For 150 guests, we typically recommend 15 standard units or a combination of luxury trailers and porta potties. Many couples choose luxury trailers near the reception area and standard units in other locations for the perfect balance!

We can create custom packages for weddings, corporate events, festivals, and more. Tell us about your event and we'll suggest the best portable toilets for rent.

For larger events, separate staff facilities are definitely recommended - it keeps guest units cleaner and less busy while showing your vendors you value their comfort. We typically suggest 1 unit per 15-20 staff members, placed conveniently near vendor areas or back-of-house locations, and we'll help you plan the right setup based on your event layout.

Many clients add their own touches like flowers or signage. Contact us to discuss decoration possibilities for your themed event!

For outdoor venues, we recommend planning for weather with climate-controlled luxury trailers for guest comfort. Indoor venues with outdoor ceremonies often need units in multiple locations - we'll help you plan!

Definitely! We work with planners regularly and are familiar with most local venues. Have your planner email lightuprenttogo@gmail.com and we'll handle the details together.

We specialize in multi-day events with servicing schedules to keep units fresh throughout! Ask about our special extended event pricing.

We'll help you calculate needs based on guest count, event duration, food and beverage service, and demographic mix. Proper planning prevents long lines!

Guest lists are always in flux - we get it! Just let us know as soon as possible and we'll adjust your order based on your projected crowd size.

Weekly servicing is included with every rental - we'll clean, disinfect, restock supplies, and ensure everything stays fresh. Consistent service keeps units pleasant throughout your rental!

We use industry-leading, safe odor control solutions and professional-grade disinfectants. Proper chemicals and regular service make a huge difference in user experience!

Weekly service is standard, but we can arrange more frequent servicing if needed. We'll work with your specific requirements!

We want your event to go smoothly! Contact us if any issues arise and we'll respond as quickly as possible. For events where guest experience is critical, we have attendants who can remain on-site throughout your event to keep facilities spotless, supplies stocked, and ensure that everything runs smoothly.

Yes! Every unit arrives fully stocked with toilet paper, soap, and paper towels. We restock supplies with each service visit too.

For urgent needs, call us immediately at (845) 751-2418! We'll check availability and do our best to accommodate rush requests.

Septic emergencies are stressful - we understand! Call (845) 751-2418 immediately and we'll prioritize getting you temporary facilities quickly.

Response time depends on your location and our current schedule. Contact our 24-hour customer service line immediately and we'll give you realistic timeframes!

Any rush delivery fees will be discussed upfront. We believe in transparent pricing even in emergency situations!

Yes! We have 24-hour live chat agents available on our website for immediate assistance, plus a dedicated emergency service line for urgent situations during your event. Whether you need quick answers online or have an on-site emergency, we're always here to help.

Yes, we're fully insured for your protection and peace of mind. Rent with confidence knowing you're working with a professional, compliant provider!

Simply send us your valid tax exemption certificate when booking. We'll ensure your invoice reflects your tax-exempt status properly!

While we do have defined service areas, we often make special arrangements for unique events. Call us - distance rarely prevents us from being part of special occasions!

We combine competitive pricing with reliable service, the newest equipment, and the strongest cleaning products in the industry. Our commitment to customer satisfaction sets us apart!

Simply call (845) 751-2418 or email lightuprenttogo@gmail.com with your event details. We'll guide you through everything and make the process easy!